Refund Policy

Refund & Return Policy Last Updated: June 2026 At Tailors Market Online, we strive to provide quality products and excellent customer service. This Refund & Return Policy explains the circumstances under which returns, exchanges, and refunds may be approved. 1. Return Eligibility Customers may request a return or exchange within 7 days of receiving an order if: • The wrong item was supplied. • The item received is significantly different from the item ordered. • The item arrived damaged. • The item contains a manufacturing defect. All return requests must be submitted within the stated period and may require supporting photographs or additional information. 2. Non-Returnable Items For hygiene, quality control, and business reasons, the following items are not eligible for return or refund: • Fabric that has been cut, altered, washed, or used. • Custom-made or personalized products. • Items damaged after delivery. • Clearance, promotional, or final-sale items. • Products showing signs of wear, misuse, or modification. • Orders collected by a customer or third-party rider that were inspected and accepted at pickup. 3. Return Conditions To qualify for a return, products must: • Be unused and in original condition. • Be returned with original packaging where applicable. • Include all accessories, tags, labels, and related materials. • Be accompanied by proof of purchase or order confirmation. We reserve the right to reject returns that do not meet these conditions. 4. Refund Approval Refunds are issued only after the returned item has been received and inspected. If a refund request is approved, the refund will be processed using the original payment method where possible. Processing times may vary depending on the payment provider. 5. Exchanges Where stock is available, customers may request an exchange instead of a refund. If the replacement item has a higher value, the customer may be required to pay the difference. If the replacement item has a lower value, an appropriate adjustment may be made at our discretion. 6. Incorrect Orders If Tailors Market Online ships an incorrect product, we will work with the customer to provide an appropriate replacement, exchange, or refund. Customers should report incorrect orders as soon as possible after receipt. 7. Damaged or Defective Products Customers must inspect products upon receipt. If an item arrives damaged or defective, customers should contact us promptly and provide: • Order number • Description of the issue • Clear photographs of the product We may request additional information before determining the appropriate resolution. 8. Third-Party Rider Deliveries Where a customer arranges collection through a third-party rider service such as Yango, Uber, Bolt, or any other delivery provider, customers are encouraged to inspect products before dispatch where possible. Tailors Market Online is not responsible for damage, loss, delays, or handling issues that occur after an order has been collected by a customer-authorized rider. 9. Refund Exclusions Refunds will not be granted for: • Change of mind after purchase. • Incorrect product selection by the customer. • Failure to read product descriptions or specifications. • Minor differences in color appearance caused by screen settings or photography. • Delays caused by third-party delivery providers. 10. Fraud Prevention We reserve the right to refuse returns, exchanges, or refunds where fraud, abuse, or suspicious activity is suspected. 11. Contact Us For return, exchange, or refund requests, please contact us through the Contact page available on our website. By placing an order with Tailors Market Online, you acknowledge and agree to this Refund & Return Policy.