Shipping Policy

Shipping & Collection Policy Last Updated: June 2026 At Tailors Market Online, customers may either collect their orders directly or arrange delivery through a third-party rider service. 1. Order Processing Orders are processed after successful payment confirmation. Most orders are prepared within 1 to 3 business days. Customers will be notified when their orders are ready for collection or pickup. 2. Order Collection Customers may choose to collect their orders directly from the designated pickup location during business hours. Customers should bring their order confirmation details when collecting an order. 3. Third-Party Rider Pickup Customers may arrange pickup and delivery using third-party rider services, including but not limited to: • Yango Delivery • Uber Package • Bolt Delivery • Other delivery providers of the customer's choice Once the order is ready, the customer is responsible for arranging and paying for the rider service. 4. Delivery Costs Tailors Market Online does not charge or collect delivery fees for third-party rider services. Any delivery fees, rider charges, or transportation costs are the sole responsibility of the customer and are paid directly to the delivery provider. 5. Responsibility During Delivery When a customer arranges a third-party rider to collect an order, responsibility for the order transfers upon successful handover to the rider. Tailors Market Online is not responsible for: • Delivery delays caused by the rider service • Loss occurring after rider collection • Damage occurring during transportation • Incorrect delivery by the rider service Customers are encouraged to use reputable delivery providers and verify rider details before pickup. 6. Special Shipping Requests Customers requiring delivery outside our normal service area or requiring special shipping arrangements may contact us before placing an order. Where possible, we may assist in coordinating a suitable shipping solution; however, all shipping costs remain the responsibility of the customer unless otherwise agreed in writing. 7. Pickup Verification For security purposes, we may request: • Order number • Customer name • Phone number • Proof of authorization where a third party is collecting on behalf of a customer 8. Delays and Availability Pickup times may occasionally be affected by inventory verification, public holidays, weather conditions, or circumstances beyond our control. We will make reasonable efforts to keep customers informed of any delays. 9. Contact Us For collection arrangements, pickup instructions, or special shipping requests, please contact us through the Contact page available on our website. By placing an order with Tailors Market Online, you acknowledge and agree to this Shipping & Collection Policy.